Security Center

Arizona Central Credit Union is committed to partnering with you to ensure the security of your personal information. Be proactive and protect your online and financial profiles.

Security Tips

• Identify Fraud Tactics – Fraud tactics come in many different forms, but they all share the same goal: to obtain your personal, confidential and financial information for fraudulent use. Be prepared by knowing these common fraud tactics.

• Keep personal information confidential – Be cautious when sharing your personal information over the phone, email or internet. Arizona Central Credit Union will never send unsolicited emails or text messages asking you to verify personal information online or by phone.

• Update Software and Apps – Make sure to keep all your software and mobile apps up to date. Microsoft®, Google® and Apple® regularly deploy updates and patches to fix security weaknesses in their software or to upgrade the software with new features.

• Use Strong Passwords – Recent studies show that creating a longer password, made up of words or phrases, is easier to remember and more secure than using a mix of symbols, numbers and letters. Don’t reuse the same password on multiple sites– once cybercriminals obtain your password they will try and use it to login to other websites you use.

• Do Not Autosave Passwords – When you log in to a website, most browsers like Chrome or Safari give you the option to autosave your password for convenience. Experts advise against saving passwords because anyone who gets access to your computer would be able to view all your saved passwords.

• Use a Password Manager – We know it’s a pain having to manage multiple passwords but did you know changing your account login information twice a year can help to protect your accounts from being compromised? There are free programs available that provide a safe and secure way to manage your passwords across many devices.

Email Security

Only open emails and attachments from people you know – and then still be cautious. Email is one of the most common ways malware is distributed. Always check the sender’s email address, for example, does the name/e-mail address match what is displayed, and use caution clicking on any attachments you are not expecting so your computer doesn’t get compromised.

Fraud can happen to anyone, anywhere and anytime. Download our brochure on Creating a Cyber Secure Home.

If you think you have been a victim of fraud or have received a suspicious email that you are unsure came from us please reach out. We are here to help you navigate the uncertainty of potential fraud situations.

 

Want to test your knowledge to see if you can outsmart online scammers? Take the quiz at “Banks Never Ask That”! They also have valuable information to help you identify phishing scams and help protect your identity!

Contact Us

(602) 264-6421
Toll Free: (866) 264-6421

M, T, T, F: 9:00 a.m. – 5:30 p.m.
W: 10:00 a.m. – 5:30 p.m.

Our Solutions Center and lending teams are available on Saturdays from 10:00 a.m. – 2:00 p.m.
at (602) 264-6421 or toll free 1-866-264-6421.

Frequently Asked Fraud Questions

You can report fraud by calling our Solutions Center during regular business hours at 602-264-6421 or toll-free at 866-264-6421 or by visiting any branch.

If you have any questions or updates, please call our Solutions Center during regular business hours at 602-264-6421 or toll free at 866-264-6421.

If your Social Security Number was lost or stolen, contact the Social Security Administration’s Fraud hotline at 800-269-0271 or submit a report online at https://oig.ssa.gov.

If you haven’t already, you should also create an account with the IRS to prevent fraudsters from doing so. You can find identity theft resources at https://www.irs.gov/individuals/how-irs-id-theft-victim-assistance-works or report the identity theft with IRS form 14039.

If you believe your personal information has been compromised or you have been the victim of a scam, add a fraud alert or consumer statement to the three credit bureaus. They can be reached at:

Experian – 888-397-3742 (www.experian.com)

Equifax – 800-525-6285 (www.equifax.com)

TransUnion – 800-680-7289 (www.transunion.com)

Also, carefully review your credit reports for any activity you don’t recognize. AZCCU offers the Savvy Money service to assist with credit monitoring. Sign up for free through eBranch to see your full TransUnion credit report and receive alerts when inquiries are made.

File an ID theft complaint with the Federal Trade Commission (FTC) at https://www.identitytheft.gov, or by calling 877-382-4357. The FTC has a wealth of resources available for ID theft victims available at https://www.identitytheft.gov/#/Steps.