Enhancing Your Experience

We are upgrading our technology to provide the foundation for an enhanced member experience in the future.  We believe the long-term benefits of this upgrade make these short-term inconveniences worthwhile.

Our branch offices are closed, but our support teams will be answering phones during our regular business hours on Friday, 11/1 and Saturday 11/2.  Although we will not have access to all your account information during the upgrade, we are able to provide the following:

• Your account balances as of close of business on 10/31. We will not be able to provide specific transaction information.
• We will be able to address fraud alerts on your debit/credit cards and support lost/stolen reports.
• Remember, you may always report your card lost/stolen after regular business hours by calling our main number, 602-264-6421, and selecting that option from the phone menu.

We post updates to https://www.azcentralcu.org/technology-upgrade/ as we move through the upgrade process. This page is the best place to check status. We will also communicate by e-mail and post on social media channels.

eBRANCH and Central Phone Banking will be available once all transactions are posted ensuring your account information is up to date.  This will happen as soon as we are able but anticipate this on 11/4.

We anticipate and are planning for an extremely high call volume on Monday, 11/4/24.  If your call is not of an urgent matter, please be patient and obtain updates through our website or your favorite social media platform.

eBRANCH and Central Phone Banking will be taken offline after 5:30 p.m. on Thursday, 10/31.  We strongly urge you to review your account history prior to that time on Thursday.

No. The team at Arizona Central Credit Union will oversee this upgrade from start to finish.  The security of your information is priority #1.

Your debit/credit card will be functional at merchants and ATMs. We do suggest making a cash withdrawal at a branch or ATM on 10/31 as a precaution. Our ATMs will be online during the upgrade. Again, these transactions will not post to your account until the system is back online, including deposits made at the ATM.

We currently post all electronic deposits the day we receive them, which is often before the effective date of the transaction.  All direct deposits, regardless of the effective date, will be posted to your account before we close on 10/31.  The same strategy will be used for your loan payments as well.  Thursday 10/31 will be a ‘normal’ processing day.

While the technology upgrade is in process, no transactions will post. At that time, we will post all deposits received after 10/31 first, then we will begin posting withdrawals. Withdrawals include payments, debit/credit card transactions and checks you have written. Rest assured deposits will be processed prior to any withdrawals/payments posting.